Thank you for choosing AWTANI for your purchase. Ensuring your satisfaction is our top priority. If your purchase doesn't meet your expectations, you're welcome to return it for a full refund, store credit, or exchange. Please review our return policy outlined below for further details.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, and in its original packaging.
RETURN PROCESS
If you would like to return an item, please email customer service at contact.awtani@gmail.com. If your return is accepted, we will email you a return label. After receiving your label, print it, and place the item securely in its original packaging. Mail your return to the following address:
AWTANI
PO Box 690561
San Antonio, TX 78269
United States
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twelve (12) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at contact.awtani@gmail.com to arrange a refund or exchange. Include your full name, items ordered, photos of items, and order number.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact.awtani@gmail.com